Position Overview | Service Technician:
The Service Technician is responsible for in-house diagnostics, repair, and assembly of customer-owned communication systems, as well as building and testing new system configurations. This role supports the bench-level service team by performing component-level repairs, executing quality assurance tests, and preparing systems for deployment.
Primary Responsibilities:
- Perform detailed bench-level diagnostics and repairs on customer-returned communication equipment, including audio, video, RF, and control systems.
- Assemble, configure, and test new communication systems based on engineering documentation and customer specifications.
- Execute standardized quality control tests to verify performance, reliability, and compliance of repaired or newly built systems.
- Document repair actions, test results, and findings using spreadsheets and service tracking tools.
- Disassemble, rework, and reassemble circuit boards and electronic assemblies using proper tools and ESD-safe practices.
- Use test equipment (oscilloscopes, multimeters, signal generators, etc.) to identify and resolve component-level issues.
- Interface with customer service or support teams to communicate repair results or gather additional system details when needed.
- Collaborate with the Electronics Technician team (I–III) on advanced repairs and shared resources.
- Prepare completed systems for packaging and shipment, ensuring quality and performance standards are met.
- Maintain a clean, organized, and ESD-compliant workbench and contribute to general lab upkeep.
Core Competencies & Technical Skills:
- Proficient in analog, digital, and RF troubleshooting techniques.
- Skilled in soldering and reworking both SMT and through-hole components.
- Able to read and interpret schematics, wiring diagrams, and technical documentation.
- Experienced with bench-level test and measurement equipment.
- Comfortable working in a structured service workflow with clear documentation and tracking.
- Basic understanding of system-level communication architecture (e.g., signal flow, control logic).
- Detail-oriented with a commitment to high-quality workmanship and consistent output.
Minimum Qualifications:
- High School Diploma or GED (required)
- Technical trade school certification, associate degree, or military electronics training (preferred)
- Minimum 2 years of bench-level electronics repair or system build experience
- Familiarity with electronic test equipment and safe workbench practices
- Proficient with PC-based tools including spreadsheets, service logs, or inventory systems
- Working knowledge of ESD safety protocols and electronics lab standards
Preferred Traits:
- Strong technical skills in electronics, with a focus on communication platforms, and a high attention to detail in a repair lab or production environment.
- Reliable, punctual, and organized with a commitment to team-based workflows
- Strong communicator with the ability to document repairs clearly and consistently
- Quality-minded with the ability to identify and resolve recurring service issues
- Willingness to grow skills and support broader team objectives in a fast-paced service lab
To apply for this position, please send your resume to penny.fain@coachcomm.com and joshua.hatcher@coachcomm.com