Job Title: Quality Assistant Manager
Department: Quality Control
Reports To: Quality Manager
FLSA Status: Exempt
Summary
Conduct activities according to established standards based on requirements from Customer,
IATF 16949, and other Automotive industries standard and monitor, measure, analyze, and
evaluate whether established standards are carried out. Plans, coordinates, and directs quality
control system designed to ensure continuous production of products consistent with established
standards by performing the following duties personally or through subordinates. Responsible for
maintaining certification and implementation of Customers and IATF 16949 requirements.
Perform daily work to achieve Quality Targets.
Essential Knowledge, Skills and Competency
Technical Knowledge and Skills
TS16949 requirements, Quality systems, International/American standard, other
Automobile standards, and standard related supplied material requirements and
specification such as IEC, ASME, VDA, JIS, ISO, ASTM, AISI, SAE, etc.
AIAG Core Tools include Advanced Product Quality Planning & Control Plan
(APQP), Production Part Approval Process (PPAP), Failure Mode and Effects
Analysis (FMEA), Statistical Process Control (SPC) and Measurement System
Analysis (MSA) and Root cause analysis tools include fish bone, 5Whys, and
FTA.
ASME Y14.5 GD&T standard.
Programing, operating, and maintaining measurement equipment includes CMM,
Measuring Microscope, Keyence, Autograph, Material Flow index machine, and
other Jigs.
Master of Microsoft Excel such as formulas, pivot table, and data analysis tools
and Minitab.
Competency
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and
analyzes information skillfully; Develops alternative solutions; Works well in group
problem solving situations; Uses reason even when dealing with emotional topics.
Project Management – Develops project plans; Coordinates projects; Communicates
changes and progress; Completes projects on time and budget; Manages project team
activities.
Self-Management Skills – Assesses own strengths and weaknesses; Pursues training and
development opportunities; Strives to continuously build knowledge and skills; Shares
expertise with others.
Customer Service – Manages difficult or emotional customer situations; Responds
promptly to customer needs; Solicits customer feedback to improve service; Responds to
requests for service and assistance; Meets commitments.
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality;
Listens to others without interrupting; Keeps emotions under control; Remains open to
others' ideas and tries new things.
Oral Communication – Speaks clearly and persuasively in positive or negative situations;
Listens and gets clarification; Responds well to questions; Demonstrates group
presentation skills; Participates in meetings.
Written Communication – Writes clearly and informatively; Edits work for spelling and
grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to
read and interpret written information.
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and
openness to others' views; Gives and welcomes feedback; Contributes to building a
positive team spirit; Puts success of team above own interests; Able to build morale and
group commitments to goals and objectives; Supports everyone's efforts to succeed.
Visionary Leadership – Displays passion and optimism; Inspires respect and trust;
Mobilizes others to fulfill the vision; Provides vision and inspiration to peers and
subordinates.
Change Management – Develops workable implementation plans; Communicates changes
effectively; Builds commitment and overcomes resistance; Prepares and supports those
affected by change; Monitors transition and evaluates results.
Delegation – Delegates work assignments; Matches the responsibility to the person; Gives
authority to work independently; Sets expectations and monitors delegated activities;
Provides recognition for results.
Leadership – Exhibits confidence in self and others; Inspires and motivates others to
perform well; Effectively influences actions and opinions of others; Accepts feedback
from others; Gives appropriate recognition to others.
Managing People – Includes staff in planning, decision-making, facilitating and process
improvement; Takes responsibility for subordinates' activities; Makes self-available to
staff; Provides regular performance feedback; Develops subordinates' skills and
encourages growth; Solicits and applies customer feedback (internal and external);
Fosters quality focus in others; Improves processes, products and services.; Continually
works to improve supervisory skills.
Quality Management – Monitor, measure, analyze, and evaluate. Looks for ways to
improve and promote quality; Demonstrates accuracy and thoroughness; Applies
feedback to improve performance; Monitors own work to ensure quality; Controls
nonconformance products.
Diversity – Demonstrates knowledge of EEO (Equal Opportunity Employer) policy;
Shows respect and sensitivity for cultural differences; Educates others on the value of
diversity; Promotes a harassment-free environment; Builds a diverse workforce.
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others;
Works with integrity and ethically; Upholds organizational values.
Organizational Support – Follows policies and procedures; Completes administrative
tasks correctly and on time; Supports organization's goals and values; Benefits
organization through outside activities; Supports affirmative action and respects diversity.
Strategic Thinking – Develops strategies to achieve organizational goals; Understands
organization's strengths & weaknesses; Analyzes market and competition; Identifies
external threats and opportunities; Adapts strategy to changing conditions.
Judgment – Displays willingness to make decisions; Exhibits sound and accurate
judgment; Supports and explains reasoning for decisions; Includes appropriate people in
decision-making process; Makes timely decisions.
Motivation – Sets and achieves challenging goals; Demonstrates persistence and
overcomes obstacles; Measures self against standard of excellence; Takes calculated risks
to accomplish goals.
Planning/Organizing – Prioritizes and plans work activities; Uses time efficiently; Plans
for additional resources; Sets goals and objectives; Organizes or schedules other people
and their tasks; Develops realistic action plans.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure;
Treats others with respect and consideration regardless of their status or position; Accepts
responsibility for own actions; Follows through on commitments.
Productivity – Meets demands; Completes work in timely manner; Strives to increase
productivity; Works quickly.
Safety and Security – Observes safety and security procedures; Determines appropriate
action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and
materials properly.
Adaptability – Adapts to changes in the work environment; Manages competing demands;
Changes approach or method to best fit the situation; Able to deal with frequent change,
delays, or unexpected events.
Attendance/Punctuality – Is consistently at work and on time; Ensures work
responsibilities are covered when absent; Arrives at meetings and appointments on time.
Dependability – Follows instructions, responds to management direction; Takes
responsibility for own actions; Keeps commitments; Commits to long hours of work
when necessary to reach goals.; Completes tasks on time or notifies appropriate person
with an alternate plan.
Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased
responsibilities; Takes independent actions and calculated risks; Looks for and takes
advantage of opportunities; Asks for and offers help when needed.
Innovation – Displays original thinking and creativity; Meets challenges with
resourcefulness; Generates suggestions for improving work; Develops innovative
approaches and ideas; Presents ideas and information in a manner that gets others'
attention.
Reasoning Ability – Ability to solve practical problems and deal with a variety of
concrete variables in situations where only limited standardization exists. Ability to
interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Mental Strength – Work well under pressure and different cultures.
Duties and responsibilities
Report to Quality Manager – Daily task plan and their progress or results; Plan
inspection schedule weekly plan, progress, and results; Monthly task plan, progress and
results; Yellow cage and Red Cage update daily; any conflicts, problems and/or
difficulties which obstacles to carrying out tasks.
Quality Target Achievement – Coordinates objectives with production procedures in
cooperation with other managers to maximize product reliability and minimize costs.
Appearance Inspection – Creates inspection schedule with allocation of manpower;
Checks the results of inspection quantities and cycle time; Summarizes inspection results
and reports to Quality Manager.
Appearance Inspection Management – Monitors Performance and attendance; Controls
manpower according to inspection plan based on customer demand; Plans and
implements training, gives clear instruction for making OK/NG decision, and creates
limit samples; Disposition of problems with defects; Attends required meeting and report
to Quality Manager; Self-management according to Plan; Problem solving including
related issue from above job.
Internal/External Audit – Plans and implements internal/external audit; Creates report
for findings and countermeasures, Monitors and reviews countermeasures. Reports the
results to Top Management.
Document Control – Copies, scans, and stores latest version of quality documents;
Reviews and updates IUM procedures according to IATF16949, Customer Quality
Manuals; Distributes quality-related copies to internal teams; Files documents in physical
and digital records; Creates templates for official and future use; Retrieves files as requested by employees and clients; Manages the flow of documentation within the
organization.
Customer Relation – Customer Supplier Manuals and requirements (updating and
informing and training internally); Handles customer claims (Prepare 8D report, monitor,
and enforce countermeasures); PPAP preparation (Creating Control Plan, Gage R&R,
Full layout inspection record, CPK study, Work instructions, Visual aid, PSW, etc.).
Nonconformance Products Control (Yellow Cage) – Updates daily quarantined suspect
products by issuance of Kaizen (Red) ticket; Plans and implements inspection of
quarantined suspect products.
Supplier Control – Creates Inspection standard/record for purchased products;
Implement Receiving inspection and evaluate parts; Inspects received material, measure,
and keeps record; Issue SQCN (Supplier Quality Concern Notification) to supplier and
deploy notification to internal team; Creation of IMDS; Updates and maintains defect
purchased materials until problem solved (Red Cage); Communicates supplier in order to
improve quality; Finalize disposition of the problem of SQCN (cost, quality, and
delivery); Ensures quality of purchased parts for company use.
Analyst Management – Monitors and checks Start/End sample measurement progress
and results; Creates and maintains inspection standard/record, measurement instruction,
and limit samples.
People Management – Directs workers engaged in inspection and testing activities to
ensure continuous control over materials, equipment and products.
Auditor Management – Monitors and checks every one-hour check of producing
products and issuance and collection of Kaizen (Red) ticket and check the products after
countermeasure; Creates, updates, and maintains inspection standard/record,
measurement instruction, and limit samples.
Budget control – Control necessary supplies and overtime within budget.
Utilize Quality Tools – Develops and analyzes statistical data and product specifications
to determine present standards and establish proposed quality and reliability expectancy
of finished product; Applies total quality management tools and approaches to analytical
and reporting processes within each department.
Continual Improvement – Looks for ways to improve and promote quality.
Safety Management – Observes safety and secures procedures; Completes an assigned
task in a safe manner and in a constant state of alertness and must understand and follow
all safety rules; Reports potentially unsafe conditions.
5S + 1E Management – Responsible for keeping work area clean, organized and
environment friendly.
Professional attitude towards work – Must be able to work in a cooperative manner
with co-workers, supervisors, managers, and others on Company premises.
Compliance – Read and follow IUM handbook, company policies and procedures, work
instructions, stationary and regulatory, and other rules.
Regular and Predictable Attendance – Must work the days and hours necessary to
perform all assigned responsibilities and tasks. Must be available (especially during
regular business hours or shifts) to communicate with co-workers, supervisors, clients,
vendors and any other person or organization with whom interaction is required to
accomplish work and project goals.
Performs other related duties as required.
Supervisory Responsibilities
Support Quality Manager and on behalf of the manager when absence by directly supervises
employees in the Quality department. Carries out supervisory responsibilities in accordance with
the organization's policies and applicable laws. Responsibilities include, but are not limited to,
interviewing, hiring, training, coaching, motivating employees; planning, assigning, and directing
work; appraising performance; rewarding and disciplining employees; addressing complaints and
resolving problems; setting subordinates targets every year towards company targets and personal
targets, and guide them to achieve their target
Qualifications
To perform this job successfully, an individual must have essential knowledge and skills and
perform each essential duty satisfactorily where indicated above. The requirements for
qualification will be changed according to Customer and International Standard requirements
change. Listed below are representative of the basic requirements. If an individual is unable to
have essential knowledge and skills and perform each essential duty, reasonable accommodations
may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Bachelor’s degree in Engineering major from four-year college or university and 7-10
years of experience as a QC or QA engineer in quality in a manufacturing facility; as well
as at least 5 years’ experience in a direct management role. Must have experience with
quality control gauging equipment. In addition, quality control software and computers
skills are required. Engineering major is preferred. A working visa holder may be
entitled this position.
Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals,
technical procedures, or governmental regulations. Ability to write reports, business
correspondence, and procedure manuals. Ability to effectively present information and respond
to questions from groups of managers, clients, customers, and the general public.
Other Skills and Abilities
IATF16949 Internal Auditor Certificate, IATF16949 Supplier Auditor Certificate, ISO 9001 Lead
Auditor Certificate and AIAG Core Tools Training Certificate.
Other Qualifications
Extensive updated knowledge of quality systems and quality system implementation is required.
Essential Physical Demands
The physical demands described here are representative of those that must be met by an employee
to successfully perform the essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or
hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel;
reach with hands and arms and stoop, kneel, crouch, or crawl. The employee must occasionally
lift and/or move up to 50 pounds.
Work Environment
The work environment characteristics described here are representative of those an employee
encounters while performing the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is occasionally exposed to moving
mechanical parts. The noise level in the work environment is usually very quiet.
To apply, please email your resume to Tasha Smith at tasha.smith@i-pex.com