Position Description
Ensures the stability, integrity, and efficient operation of the IT Services that support core organizational functions. Monitors, maintains,
supports, and optimizes all networked software and associated operating systems. The Senior IT Specialist will apply proven communication,
analytical, and problem-solving skills to help identify, communicate, and resolve issues in order to maximize the benefit of IT systems
investments.
Job Responsibilities
1. Analyzes the effectiveness and efficiency of existing systems; develops and implements strategies for improving or further leveraging
these systems.
2. Collaborates with IT Outsourcing provider to resolve local end user and IT environment issues and service requests; Documents incidents
through the management system
3. Designs and performs server and security audits, system backup procedures, and other recovery processes in accordance with the
company’s disaster recovery and business continuity strategies.
4. Supports preparations and user acceptance testing required for infrastructure projects and enhancements.
5. Integrate servers, including database, e-mail, print, and backup servers and their associated software into enterprise systems.
6. Collaborates with end users to prepare for Audit and SOX compliance
7. Communicates with customers internally and externally to document resolutions, recommended courses of action, and follow through on
project requirements and enhancements
8. Creates and maintains documentation as it relates to system configuration, mapping, processes, and service records.
9. Provides guidance and solves escalated issues for IT Specialists on the team
10. Performs other duties as assigned
Job Skills Requirements
Solid knowledge and experience with servers, networks, PC/printer maintenance, antivirus software, Windows OS, and Microsoft Office
Ability to recognize and analyze technical problems
Well-developed project management skills
Advanced understanding of IT policies, standards and procedures
Strong ability to communicate and explain technical needs and problems to provide solution
Demonstrated ability to handle escalations with professionalism and speed
Fluent in English and primary language used in area of responsibility and/or location
Education
Associates Degree in Computer Science, Information Technology or related field, or equivalent education and experience
Experience Requirements
Five years of experience with desktop support
Certifications Preferred
Information Technology Infrastructure Library (ITIL)
Physical & Environmental Requirements
Limited travel
To apply, please send your resume to careers.basco.com