Quality Manager

Job purpose and description

The Quality Manager position is responsible for establishing a corporate quality assurance system and team that promotes customer satisfaction and that positively impacts the financial performance of 2aUSA. Champion continuous improvement efforts and defect reduction initiatives to establish an effective Quality Management System (QMS).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Initiates and implements quality improvement activities as appropriate (e.g., Kaizen, Six Sigma) to raise the performance of the company’s product lines.
2. Educates and trains employees as to their impact in the quality management system.
3. Develops, implements, manages and integrates a QMS for manufacturing plants.
4. Serves as the primary quality control resource for problem identification, resolution, loss reporting and continuous improvement.
5. Manages quality control personnel on a day-to-day basis.
6. Supports concurrent engineering efforts by participating in design development projects representing quality assurance and the customer.
7. Designs, implements and documents procedures for process control, process improvement, testing and inspection.
8. Establishes and implements metrics (process capability, control charts, measurement quality) for monitoring system effectiveness and to enable managers to make sound product quality decisions.
9. Performs root-cause analysis and other problem-solving activities to identify effective corrective actions and process improvements.
10. Establishes collection and analysis systems of statistical data to predict trends that will affect improvement of product quality.
11. Analyzes customers’ product specifications to establish efficient, cost-effective requirements for ease of manufacture and reproducibility.
12. Develops quality planning methods for all product lines.
13. Develops process certification standards and assist in process certification.
14. Monitors vendor performance and establish criteria and rating system for critical vendors.
15. Reviews customer purchase orders, contracts and change requests and ensure that the necessary criteria and provisions are included in quality and process plans.
16. Interacts with customers to identify opportunities to improve quality and establish feedback with manufacturing and development personnel.
17. Oversees calibration and testing programs.
18. Reports to management on quality issues, trends and losses.
19. Reviews suppliers purchase orders and establish supplier quality requirements.
20. Participates in internal and external quality audits.
21. Interfaces with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.
22. All other reasonable duties, as assigned.

Required Competencies/Qualifications

1. Communication Proficiency.
2. Decision Making.
3. Organizational Skills.
4. Problem Solving/Analysis.
5. Results Driven.
6. Technical Capacity.
7. Thoroughness.
8. Time Management.

Supervisory Responsibility
This position manages all employees of the department and is responsible for the performance management and hiring of the employees within that department.

Work Environment
This job operates in a clerical, office, as well as a factory setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. While performing the duties of this job, the employee is frequently exposed to odors, fumes, dust or airborne particles, moving mechanical parts and vibration. The noise level in the work environment and job sites can be loud. 

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

The employee is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Classification
Exempt

Reports to
Plant Manager

Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Position Type and Expected Hours of Work
This is a full-time position, and typical work hours and days are Monday through Friday, 7 a.m. to 5 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel
Travel is primarily local during the business day, although some out-of-the-area and overnight travel may be expected.

Preferred Education and Experience 

1. Bachelor’s degree in Mechanical Engineering, Industrial Engineering, Manufacturing Engineering or equivalent number of years of experience.
2. Ten (10) years of experience in QA systems implementation and management, with five (5) years as a CQE/CQM in a mass production, manufacturing environment.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.