Position Summary: Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to the CoachComm employees. Resolves routine technical problems. Duties and Responsibilities: Performs basic problem solving and assistance on various software applications and hardware systems for department users; Provide individual instruction and/or training to users on new or updated technologies; Performs routine technical assistance and maintenance duties; Maintains and updates record keeping system; may document projects and maintain user instructions; Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors; Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts; Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates; Assists with research and development initiatives and in the implementation of new technologies; Assists with the implementation of technology projects with moderate scope and impact; Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices; Performs miscellaneous job-related duties as assigned. Applicants should email a resume/work history to aimee.sikes@coachcomm.com.
