The CoachComm Customer Service Representative works with both external and internal customers to fulfill their expectations for the effective and successful use of our communication systems. Primary Responsibilities: Manage critical customer calls to Service and Support; Answer telephone calls; Respond to e-mails and take needed action; Troubleshoot basic set-up issues; Enter purchase orders; File completed service orders; Call on customers for return of equipment or payment of invoices; Update customer records in database systems; Generate extended warranty quotes; Issue Return Merchandise Authorizations and shipping labels to customers for service repairs; Work week-end or after-hours shifts as needed; Other duties as assigned to ensure that our customers’ needs and expectations are fulfilled. Applicants should email a resume/work history to aimee.sikes@coachcomm.com.
